Overview
This error means that the UTC time difference between Management Console and this agent, or between the agents in a job, is more than the allowed window of 600 seconds.
Agents rely on UTC time to sync files, in order to verify which file is newer and sync properly. This allows agents to synchronize files while located in different time zones - they convert files' timestamps to UTC, taking into account local computer's time. Then agents compare the timestamps.
For this to work correctly, computers must have correct time and timezone in their settings.
How to resolve this error?
- Check time, time zones and dates on the Management Console and Agent machines and compare results. They have to be the same:
- OS X/Linux in Terminal:
date -u - Windows in Command Prompt:
for /f %x in ('wmic path win32_utctime get /format:list ^| findstr "="') do set %x - Run the command with minimal time lag to get more accurate results for comparing.
- OS X/Linux in Terminal:
- Once the time is the same, restart Resilio Connect Agent process.
Error codes
SE_SERVER_EXCESSIVE_TIME_DIFF
SE_MC_EXCESSIVE_TIME_DIFF