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Statuses


Each agent on AGENTS tab and each Job on JOBS tab has their own statues that reflect the current state of the agent/job. Agent can only dhow one status at a time. 

Agents statuses: 

agentdone.png all done! All files queued to be synced are synced. 
stuck.png files are being synced. This status is shown till agents verify that all files are indeed synced. Then it changes to green checkmark. If this status does not go away, it indicates that some files got stuck and cannot be synced, see here for possible reasons. 
hours.png agent  has been offline for that many hours. 
days.png agent has been offline for that many days. 
error.png a problem that an agent encountered. This status is clickable and shows the error message.
unlicenced.png license does not cover this agent. There may be not enough server/desktop units or mobile agents in the license, or license subscription expired.
6.png agent is not taking part in any currently running job, i.e. not in a Sync job and/or all its transfer Job Runs have finished.  Error status overwrites this one.

 


Jobs statuses: 

Jobs can only have two statuses 

4.png there are no currently active Job Runs - either job has not yet been launched or all runs are finished or aborted.
3.png there is an active Job Run. Valid for transfer jobs
this job is working. Valid for Sync jobs. Note, even if nothing is being synced right now, and its Job Run shows status 'synced', the job itself will have status 'in progress' due to the nature of Sync job.

 

Job Run statuses:

 1.png files not finished syncing. This status is shown till agents verify that all files are indeed synced. Then it changes to green checkmark. If this status does not go away, it indicates that some files got stuck and cannot be synced, see here for possible reasons. 
2.png all done! 
1.png Job Run was aborted.
error2.png  appears in a separate column. an agent encountered an error when performing the job. It's clickable and shows the agent name and the error message.

 

Clicking on a Job Run will reveal more progress statuses. These don't show up for the runs the were aborted manually. 

Agent statuses

Deploying policy - agent received job configuration and Profile parameters from Management Console and is creating the job locally. Agents may stuck here if they're not connected to MC.

Preparing data - agent reads the files inside the sync folder and/or executes pre-indexing script. 

Transferring data - folder tree is merged with other agents and files are being delivered. Agents may stuck here if they're not connected to others. 

Finishing transfer - present only for transfer jobs (Distribution and Consolidation), means executing post-download script if any is configured.  

Completing job run - present only for transfer jobs (Distribution and Consolidation). means executing complete-script (after all agents complete transfer) if any is configured.

Completed - Job run is complete for agents, meaning they transferred al the data and executed all scripts. 

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