Help Center

How to reset Management Console password?

SuperAdmin can reset passwords for other users.

If SuperAdmin cannot do that for a reason (cannot login to Management Console as well or is away), follow the steps below

  1. Open Services console (Win + R, “services.msc”) and stop “Resilio Connect Server” service
  2. Open elevated Command Prompt (run it as Admin) and navigate to "C:\Program Files\Resilio Connect Server"
  3. Run command
    srvctrl.cmd resetpassword <username> --appdata <path>
    where path is MC's storage folder. MC storage path is "C:\ProgramData\Resilio\Connect Server".
    For pre-2.5 versions of Connect product path depends on user account running Management Console:
    C:\Windows\System32\config\systemprofile\AppData\Roaming\resilio-connect-server or
  4. Start “Resilio Connect Server” service and go by the link suggested in command output.
  1. Stop Management Console with ./srvctrl stop command
  2. Reset password with
    ./srvctrl resetpassword <username> --appdata <path to srvctrl>/var
    where <path to srvctrl> is the directory where srvctrl is installed.
  3. Start server with ./srvctrl start and open the link from command output


 Enter the new password and login 


Was the article helpful? Yes / No, send feedback on article Thanks!

Please note that we won't mail you back. This is just purely feedback on the article above. If you need help from our Support Team, please use the "Contact Support" link at the top of the page.