Help Center

How to reset admin password

SuperAdmin can reset passwords for other users.

If SuperAdmin cannot do that for a reason (cannot login to Management Console as well or is away), follow the steps below:


  1. Open Services console (Win + R, “services.msc”)
  2. Stop “Resilio Connect Server” service
  3. Open elevated Command Prompt (run it as Admin) and navigate to "C:\Program Files\Resilio Connect Server"
  4. Run command srvctrl.cmd resetpassword <username>
  5. Start “Resilio Connect Server” service and go by the link suggested in command output.
  6. Enter new password.



Reset password steps:

  1. Stop Management Console with ./srvctrl stop command
  2. Reset password with ./srvctrl resetpassword <username>
  3. Start server with ./srvctrl start and open the link from command output



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