Help Center

How to reset admin password


SuperAdmin can reset passwords for other users.

If SuperAdmin cannot do that for a reason (cannot login to Management Console as well or is away), follow the steps below:

Windows

  1. Open Services console (Win + R, “services.msc”)
  2. Stop “Resilio Connect Server” service
  3. Open elevated Command Prompt (run it as Admin) and navigate to "C:\Program Files\Resilio Connect Server"
  4. Run command srvctrl.cmd resetpassword <username>
  5. Start “Resilio Connect Server” service and go by the link suggested in command output.
  6. Enter new password.

45.png

Linux

Reset password steps:

  1. Stop Management Console with ./srvctrl stop command
  2. Reset password with ./srvctrl resetpassword <username>
  3. Start server with ./srvctrl start and open the link from command output

46.png

 

Was the article helpful? Yes / No, send feedback on article Thanks!


Please note that we won't mail you back. This is just purely feedback on the article above. If you need help from our Support Team, please use the "Contact Support" link at the top of the page.