All debug information is located in Agent's storage folder. Default locations are mentioned below.
Stopping the agent is not compulsory.
Navigate to the storage folder mentioned below.
Select all files with .log and .zip extensions. If file browser does not show files' extensions, select the files starting with sync*, including sync.log#### where ##### is the timestamp in unix format
Check the directory for .dmp files and select them as well.
Add the selected files to a zip or tar (for Linux) archive.
Upload the resulting archive file using the link provided by Resilio support engineer.
Default storage location is as follows:
Management Server Agent:
/Users/username/Library/Application Support/Resilio Connect Agent
Installed as an app:
./syncin the current directory, from which the Agent is launched
Installed from package as service:
/var/lib/resilio-agentor the path where "--log" argument in process points.
Installed from package and running with current user:
/home/username/.config/resilio-agentor path where "--log" argument in process points.
The Management Server Agent :