Manually collect debug logs from Resilio Agents

Agents' logs

All debug information is located in Agent's storage folder. Default locations are mentioned below. 

Stopping the agent is not compulsory. 

Navigate to the storage folder mentioned below. 

Select all files with .log and .zip extensions. If file browser does not show files' extensions, select the files starting with sync*, including sync.log#### where ##### is the timestamp in unix format 

Check the directory for .dmp files and select them as well.

Add the selected files to a zip or tar (for Linux) archive.

Upload the resulting archive file using the link provided by Resilio support engineer. 

Default storage location is as follows: 

Windows

Agents: C:\ProgramData\Resilio\Connect Agent
Management Server Agent: C:\ProgramData\Resilio\Connect Server\agent

OS X /Users/username/Library/Application Support/Resilio Connect Agent

Linux

• Installed as an app: ./sync in the current directory, from which the Agent is launched

• Installed from package as service: /var/lib/resilio-agent or the path where "--log" argument in process points.

• Installed from package and running with current user: /home/username/.config/resilio-agent or path where "--log" argument in process points.

• The Management Server Agent :{resilio-connect-server}/var/agent

Synology /usr/local/resilioagent/var

Western Digital /mnt/HD/HD_a2/Nas_Prog/ResilioAgent/settings

QNAP  /share/CACHEDEV1_DATA/.qpkg/ResilioAgent/storage