Agents' logs
All debug information is located in Agent's storage folder. Default locations are mentioned below.
Stopping the agent is not compulsory.
Navigate to the storage folder mentioned below.
Select all files with .log and .zip extensions. If file browser does not show files' extensions, select the files starting with sync*, including sync.log#### where ##### is the timestamp in unix format
Check the directory for .dmp files and select them as well.
Add the selected files to a zip or tar (for Linux) archive.
Upload the resulting archive file using the link provided by Resilio support engineer.
Default storage location is as follows:
Windows
Agents: C:\ProgramData\Resilio\Connect Agent
Management Server Agent: C:\ProgramData\Resilio\Connect Server\agent
OS X /Users/username/Library/Application Support/Resilio Connect Agent
Linux
-
Installed as an app:
./sync
in the current directory, from which the Agent is launched -
Installed from package as service:
/var/lib/resilio-agent
or the path where "--log" argument in process points. -
Installed from package and running with current user:
/home/username/.config/resilio-agent
or path where "--log" argument in process points. -
The Management Server Agent :
{resilio-connect-server}/var/agent
Synology /usr/local/resilioagent/var
Western Digital /mnt/HD/HD_a2/Nas_Prog/ResilioAgent/settings
QNAP /share/CACHEDEV1_DATA/.qpkg/ResilioAgent/storage