Blocked user accounts
Each user account in Management Console is protected with username/password credentials. These are set when new user is created by SuperAdmin. If invalid password is attempted 10 times in a row, user is blocked from MC
SuperAdmin can reset user's password through management Console UI. SuperAdmin shall login to MC, go to settings -> User. Find the necessary user and edit it providing with new password.
If the user is blocked, SuperAdmin must reset password by clicking on 'Blocked' status of the user and get the token generated
Copy the generated link and paste it into url bar. Enter and confirm the new password. This user gets automatically logged in.
Reset credentials manually
If SuperAdmin cannot reset credentials for a reason (e.g. cannot login to Management Console as well or is away), follow the steps below
Steps:
- Open Services console (Win + R, “services.msc”) and stop “Resilio Connect Server” service
- Open elevated Command Prompt (run it as Admin) and navigate to "C:\Program Files\Resilio Connect Server"
- Run command:
srvctrl.cmd resetpassword <username> --appdata <path>
where path is MC's storage folder. MC storage path is "C:\ProgramData\Resilio\Connect Server".
- For pre-2.5 versions of Connect product path depends on user account running Management Console:
C:\Windows\System32\config\systemprofile\AppData\Roaming\resilio-connect-server or
C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\resilio-connect-server
- For pre-2.5 versions of Connect product path depends on user account running Management Console:
- Start “Resilio Connect Server” service and go by the link suggested in command output.
- Enter the new password and login
Steps:
- Stop Management Console with
./srvctrl stopcommand - Reset password with
./srvctrl resetpassword <username> --appdata <path to srvctrl>/var
where <path to srvctrl> is the directory where srvctrl is installed. - Start server with
./srvctrl startand open the link from command output
When done, Enter the new password and login