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Failed login and resettings password in Management Console

Blocked user accounts

Each user account in the Management Console is protected with username/password credentials. These are set when new user is created by SuperAdmin. If an invalid login is attempted 10 times in a row, the user is blocked from the Management Console. 

If you seek to reset 2-factor authentication code, please see here. 

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SuperAdmin can reset user's password through management Console UI.  SuperAdmin shall login to MC, go to settings -> User. Find the necessary user and edit it providing with new password.

If the user is blocked, the SuperAdmin must reset the password by clicking on 'Blocked' status of the user and get the token generated

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Copy the generated link and paste it into url bar. Enter and confirm the new password. This user gets automatically logged in.

Reset credentials manually 

If SuperAdmin cannot reset credentials for a reason (e.g. cannot login to Management Console as well or is away), follow the steps below

Steps:

  1. Open Services console (Win + R, “services.msc”) and stop “Resilio Connect Server” service
  2. Open elevated Command Prompt (run it as Admin) and navigate to "C:\Program Files\Resilio Connect Server"
  3. Run command: srvctrl.cmd resetpassword <username> --appdata <path>
    <username> - if don't remember or don't have any, enter any name and you'll be prompted to create such a user
    <path> is MC's storage folder "C:\ProgramData\Resilio\Connect Server".
    For pre-2.5 versions of Connect product path depends on service logon:
    C:\Windows\System32\config\systemprofile\AppData\Roaming\resilio-connect-server
    C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\resilio-connect-server
  4. Start “Resilio Connect Server” service and go by the link suggested in command output.
  5. Enter the new password and login 

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Steps:

  1. Stop Management Console with ./srvctrl stop command
  2. Reset password with ./srvctrl resetpassword <username> --appdata <path to srvctrl>/var
    <username> - if don't remember or don't have any, enter any name and you'll be prompted to create such a user
    <path to srvctrl> is the directory where srvctrl is installed.
  3. Start server with ./srvctrl start and open the link from command output

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When done, Enter the new password and login 

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