While the preferred channel for contacting support is using the management console's support form, which automatically collects and uploads all necessary debug logs, it's still might be required to collect all the debug logs from the affected computed manually. Follow the guides below to find the proper location and collect the necessary files.
Once located and are prepared for upload (for example, archived), drop the log files by the upload link provided by a support engineer.
Stop Management Console. Navigate to the directory mentioned above.
Select all files with
.gz extension. If the file browser does not show files' extensions, be sure to select all files starting with
Add the files to a zip archive (or a tarball for Linux). Upload the resulting archive file using the link provided by Resilio support engineer.
All debug information is located in Agent's storage folder. Default locations are mentioned below. Stopping the agent is not compulsory. Navigate to the storage folder mentioned below.
Select all files with .log and .zip extensions. If file browser does not show files' extensions, select the files starting with sync*, including sync.log#### where ##### is the timestamp in Unix format. Check the directory for .dmp files and select them as well.
Add the selected files to a zip or tar (for Linux) archive. Upload the resulting archive file using the link provided by Resilio support engineer.
The default storage location is as follows:
Management Console Agent:
/Users/username/Library/Application Support/Resilio Connect Agent
- Installed as an app:
./syncin the current directory, from which the Agent is launched
- Installed from the package as service:
/var/lib/resilio-agentor the path where "--log" argument in process points.
- Installed from package and running with current user:
/home/username/.config/resilio-agentor path where "--log" argument in process points.
- Management Console Agent :
The Proxy logs are located in
./syncin the current directory, from which the proxy is launched