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  2. Troubleshooting Connect

Troubleshooting Connect

Collecting debug information

  • Profiling Resilio agent
  • How to find Management Console version?
  • Getting help and contacting support
  • How to retrieve License ID
  • Manually collect debug logs from Resilio Connect
  • Manually collect debug logs from Resilio Agents
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General

  • How can it happen that files got deleted from the sync folder and what to do next
  • Resilio Connect takes too much space on disk
  • Dump debug status
  • Network bandwidth diagnostic
  • Disk diagnostic
  • Management Console and/or Agents forget all settings after Windows update
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Management Console error messages

  • Licensed Agent Quantity Not Displaying Correctly After The Resilio Management Console License File Was Updated
  • Possible errors for LDAP connection
  • Your speed limit is too low for the ZGT or other uTP protocols
  • Are you sure you want to change path?
  • Log file operation failed
  • The Reference Agent was removed from the job during initial sync. File permissions cannot be reconciled.
See all 49 articles

Agent issues

  • File has invalid unicode
  • Resilio Agents don't connect to Management Console
  • Resilio Agents don't connect to each other
  • Files do not sync between agents
  • Selected directory is the Agent's default folder location and cannot be used as a synchronization folder
  • Files are automatically synced in a newly created TSS job folder on Windows
See all 16 articles
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