Troubleshooting Connect

Collecting debug information

• Collecting crash dumps
• Getting help and contacting support
• Manually collect debug logs from the Management Console
• Manually collect debug logs from Resilio Agents
• Manually collect debug log from Tracker server

General

• Browser does not allow to open Management Console WebUI
• Resilio Connect takes too much space on disk
• Windows Defender SmartScreen blocks Management Console installer
• Resilio Speed Testing
• Management Console and/or Agents forget all settings after Windows update
• Dump debug status

Management Console error messages

• Job can't finish - symlink detected in job folder
• No license
• Transparent Selective Sync mount folder errors
• Missing folder errors
• Сloud sync root error messages
• File transfer errors

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Agent issues

• No native Selective Sync context menu items on Windows
• Files do not sync between agents
• Agents don't connect to Management Console
• Resilio Connect Agent connection lost
• Resilio Connect Agent Service won't start on Windows
• Memory consumption is too high on Windows Server

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