Troubleshooting Connect

General

• Getting help and contacting support
• Collecting debug logs manually
• Dump debug status
• Monitoring files activity with Splunk
• Running Resilio Connect agent on NAS or low-profile Linux devices

Management Console error messages

• Bind port 3839 is busy
• Cannot identify destination folder
• Database error
• Groups and Jobs Conflicts
• Excessive time difference error

Agent issues

• No Selective Sync Items In The Context Menu On Mac/Windows
• Filename Conflicts
• Agents don't connect to Management Console
• Resilio Connect Agent Service won't start on Windows
• Files do not sync between agents