Troubleshooting Connect

General

• Management Console and/or Agents forget all settings after Windows update
• How to Report Security Vulnerabilities to Resilio, Inc.
• Getting help and contacting support
• Collecting debug logs manually
• Dump debug status
• Monitoring files activity with Splunk

Management Console error messages

• Could not save the settings file
• Agents have the same destination path
• Connect Agent cannot upload the file. The files were modified during upload process
• Can't open the destination folder
• Connect Agent cannot set file permission: not enough privileges or a new permission is incorrect
• Could not connect to any peer. Please check that other peers could be reached.

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Agent issues

• Monitor new(free) agents and add them to the group
• No Selective Sync Items In The Context Menu On Mac/Windows
• Filename Conflicts
• Agents don't connect to Management Console
• Resilio Connect Agent Service won't start on Windows
• Files do not sync between agents