Troubleshooting Connect
Collecting debug information
- How to find Management Console version?
- Getting help and contacting support
- How to retrieve License ID
- Manually collect debug logs from Resilio Connect
- Manually collect debug logs from Resilio Agents
- Counting tickets with Resilio support
General
- How can it happen that files got deleted from the sync folder and what to do next
- Resilio Connect takes too much space on disk
- Dump debug status
- Network bandwidth diagnostic
- Disk diagnostic
- Management Console and/or Agents forget all settings after Windows update
Management Console error messages
- Licensed Agent Quantity Not Displaying Correctly After The Resilio Management Console License File Was Updated
- Your speed limit is too low for the ZGT or other uTP protocols
- Are you sure you want to change path?
- Log file operation failed
- The Reference Agent was removed from the job during initial sync. File permissions cannot be reconciled.
- The pausing rule for this job has a wrong syntax
Agent issues
- Resilio Agents don't connect to Management Console
- Resilio Agents don't connect to each other
- Files do not sync between agents
- Selected directory is the Agent's default folder location and cannot be used as a synchronization folder
- Files are automatically synced in a newly created TSS job folder on Windows
- The Agent cannot reach the configured main server