Troubleshooting Connect

General

• Connect Speed Testing
• Management Console and/or Agents forget all settings after Windows update
• How to Report Security Vulnerabilities to Resilio, Inc.
• Getting help and contacting support
• Collecting debug logs manually
• Dump debug status

Management Console error messages

• File transfer errors
• File was changed on Read-Only agent, it won't be synced
• There is unresolved file name conflict
• Agent run out of system notify watchers
• Object storage location is invalid
• Agent is offline

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Agent issues

• Files do not sync between agents
• Agents don't connect to Management Console
• Resilio Connect Agent connection lost
• Resilio Connect Agent Service won't start on Windows
• Memory consumption is too high on Windows Server
• No Selective Sync Items In The Context Menu On Mac/Windows

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