Troubleshooting Connect

General

• How to Report Security Vulnerabilities to Resilio, Inc.
• Getting help and contacting support
• Collecting debug logs manually
• Dump debug status
• Monitoring files activity with Splunk
• Running Resilio Connect agent on NAS or low-profile Linux devices

Management Console error messages

• Error 2 (No such file or directory): "unable to obtain file info" on path:
• Can't open the destination folder
• Connect Agent cannot set file permission: not enough privileges or a new permission is incorrect
• Could not connect to any peer. Please check that other peers could be reached.
• Bind port 3839 is busy
• Cannot identify destination folder

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Agent issues

• No Selective Sync Items In The Context Menu On Mac/Windows
• Filename Conflicts
• Agents don't connect to Management Console
• Resilio Connect Agent Service won't start on Windows
• Files do not sync between agents