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  1. Resilio Connect
  2. Troubleshooting Connect

Troubleshooting Connect

Collecting debug information

  • Collecting crash dumps
  • Getting help and contacting support
  • Manually collect debug logs from the Management Console
  • Manually collect debug logs from Resilio Agents
  • Manually collect debug log from Tracker server

General

  • Browser does not allow to open Management Console WebUI
  • Resilio Connect takes too much space on disk
  • Windows Defender SmartScreen blocks Management Console installer
  • Resilio Speed Testing
  • Management Console and/or Agents forget all settings after Windows update
  • Dump debug status

Management Console error messages

  • Job can't finish - symlink detected in job folder
  • No license
  • Transparent Selective Sync mount folder errors
  • Missing folder errors
  • Сloud sync root error messages
  • File transfer errors
See all 38 articles

Agent issues

  • No native Selective Sync context menu items on Windows
  • Files do not sync between agents
  • Agents don't connect to Management Console
  • Resilio Connect Agent connection lost
  • Resilio Connect Agent Service won't start on Windows
  • Memory consumption is too high on Windows Server
See all 8 articles
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