Troubleshooting Connect

Collecting debug information

• Getting help and contacting support
• Manually collect debug logs from Resilio Connect
• Counting tickets with Resilio support
• Collecting crash dumps

General

• Browser does not allow to open Management Console WebUI
• Resilio Connect takes too much space on disk
• Windows Defender SmartScreen blocks Management Console installer
• Resilio speed testing
• Management Console and/or Agents forget all settings after Windows update
• Dump debug status

Management Console error messages

• The pausing rule for this job has a wrong syntax
• Only %FOLDERS_STORAGE% location is allowed by policy
• Running scripts is not allowed by the user
• Disk with Agent's storage is almost full. Agent may fail to save its database files
• Job can't finish - symlink detected in job folder
• No license

See all 42 articles

Agent issues

• Selected directory is the Agent's default folder location and cannot be used as a synchronization folder
• Files are automatically synced in a newly created TSS job folder on Windows
• Resilio Agents don't connect to each other
• The Agent cannot reach the configured main server
• Agent is sending logs to Management Console now
• Not all files completed syncing

See all 15 articles