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  1. Resilio Connect
  2. Troubleshooting Resilio Connect

Troubleshooting Resilio Connect

Identify, diagnose & resolve the basic Resilio Connect or system issues.

Collecting debug information

  • Getting help and contacting support
  • Collecting server database
  • Debug logging for selected Agents is disabled...
  • Profiling Resilio agent
  • How to find Management Console version?
  • How to retrieve License ID
See all 8 articles

General

  • Azure NetApp Files ACL Troubleshooting
  • How can it happen that files got deleted from the sync folder and what to do next
  • Resilio Connect takes too much space on disk
  • Dump debug status
  • Network bandwidth diagnostic
  • Disk diagnostic
See all 9 articles

Management Console error messages

  • Licensed Agent Quantity Not Displaying Correctly After The Resilio Management Console License File Was Updated
  • File will be re-downloaded to the destination Agent, because their modification timestamp has a future date
  • Not enough memory to run efficiently
  • The Agent cannot decrypt its settings files and needs to be approved on the Management Console
  • Proxy is not authenticated to communicate with the Management Console
  • Failed to list file/folder
See all 57 articles

Agent issues

  • File will be reverted to placeholder automatically once it is synced to at least one of the configured main servers
  • File has invalid unicode
  • Resilio Agents don't connect to Management Console
  • Resilio Agents don't connect to each other
  • Files do not sync between agents
  • Selected directory is the Agent's default folder location and cannot be used as a synchronization folder
See all 17 articles
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