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  1. Resilio Connect
  2. Troubleshooting Resilio Connect

Troubleshooting Resilio Connect

Identify, diagnose & resolve the basic Resilio Connect or system issues.

Collecting debug information

  • Collecting server database
  • Profiling Resilio agent
  • How to find Management Console version?
  • Getting help and contacting support
  • How to retrieve License ID
  • Manually collect debug logs from Resilio Connect
See all 7 articles

General

  • How can it happen that files got deleted from the sync folder and what to do next
  • Resilio Connect takes too much space on disk
  • Dump debug status
  • Network bandwidth diagnostic
  • Disk diagnostic
  • Management Console and/or Agents forget all settings after Windows update
See all 8 articles

Management Console error messages

  • Licensed Agent Quantity Not Displaying Correctly After The Resilio Management Console License File Was Updated
  • Failed to list file/folder
  • Conflicting Profile parameters are configured for the Agent at the same time: "Allowed peers" and "Network policy". Use only one of them.
  • Possible errors for SMTP connection
  • Testing connection to Backblaze cloud storage fails with error SE_ENC_PEER_VERIFY_ERROR
  • Possible errors for LDAP connection
See all 53 articles

Agent issues

  • File will be reverted to placeholder automatically once it is synced to at least one of the configured main servers
  • File has invalid unicode
  • Resilio Agents don't connect to Management Console
  • Resilio Agents don't connect to each other
  • Files do not sync between agents
  • Selected directory is the Agent's default folder location and cannot be used as a synchronization folder
See all 17 articles
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